Adelaide Airport in Australia will provide common-use self-service (CUSS), which allows passengers to use self-service for any airline, at any check-in kiosk or bag drop point, bringing travellers more convenience at the airport with world-class technology.
The airport has signed a new five-year contract with SITA to provide 32 check-in kiosks and 14 bag drop units. Adelaide Airport will also use SITA’s AirportPulse, which includes a business intelligence portal providing end-to-end visibility of what’s happening in the airport at strategic and operational levels. Data is pulled from all common-use infrastructure to analyze, report, and benchmark passenger movements, providing a deep understanding of relevant activities as well as intelligent reporting to effectively manage the allocation of shared resources.
The increased focus on using data to enhance operations will allow Adelaide Airport to be proactive and predict and identify imminent adverse conditions before they happen. AirportPulse makes sense of data to drive operational efficiencies and improve customer experience.
This development is set to transform the airport into a full-fledged business district acting as the business gateway between the world and South Australia. www.adelaideairport.com.au
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