Following early signs of recovery and eased lockdowns after the coronavirus spread in China, Kempinski Hotels has reopened all its hotels in the country.
However, strict new safety and hygiene procedures have been put in place to comply with local government authorities and WHO guidelines to guarantee guests’ and employees’ safety and wellbeing. In addition, innovative services have been introduced as a business enhancement and guest experiences.
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The new measures include mandatory temperature checks for everyone entering the hotel at each hotel entrance; the posting of public health certificates in public areas; daily air purification in the dining outlets; rigorous enforcement of ingredient regulations; frequent disinfection of all equipment; obeying local laws on social distancing in all restaurants and public areas; and complimentary sanitiser and masks for guests and employees.
Takeaway and online ordering programmes are nothing new for most restaurants in China. However, for luxury hotels, focusing on the highest level of service and guest experiences, a takeaway service is a new business approach. In response to the social distancing rules and ever-changing situation, Kempinski hotels in China have partnered with Meituan and Eleme APP, the two leading food delivery companies, and launched online food and beverage sales to ensure contactless services for their guests’ convenience.
“Our hotels in China have done great work in ensuring the health and safety of our guests and employees during the past weeks and months, and we are closely following the recommendations of global and local public health authorities, including the WHO and the Centers for Disease Control and Prevention (CDC),” says Michael Henssler, chief operating officer Asia and member of the Management Board for Kempinski Hotels. “These are unprecedented times for the hospitality and catering industry. Travel is not a question of price, but a security issue.”
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