Kempinski Hotels has launched “Kempinski White Glove Service” to meet the highest level of service and guest comfort during and after the current COVID-19 epidemic.
In light of the fact that some of the closed Kempinski Hotels have now reopened their doors, the Kempinski operational strategy and quality management team has launched this extensive service covering all areas of the luxury hotels while keeping in line with the regional safety and health regulations as a top priority.
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Part of the new service standard includes employees all wearing during all guest interactions, as well as masks, in compliance with government regulations. These have been produced for Kempinski by Italian hotel uniform designer Maurel.
In addition, room amenities will now include mini hand sanitizers as well as guest masks. While hotel teams obviously have to keep their distance from guests to at least 1.5 metres, all furniture in public areas will also be rearranged to maintain social distancing rules for the convenience of guests.
Enhanced cleaning plans have been provided by hygiene products supplier Diversey, with wall charts and online guidelines depicting step by step the flow of disinfection and cleaning of all hotel areas. Sanitizing stations will be spread throughout each hotel; key cards will be disinfected before and after use; cloth towels in public toilets will be replaced with disposable towels, and professional air purifiers will provide clean and fresh air.
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“It is crucial to us to continue delivering service on the highest level true to our Kempinski heritage as this is what we stand for,” says Benedikt Jaschke, chief quality officer and member of the Kempinski Management Board. “While we need to give guests full confidence in the cleanliness and disinfection of our premises and reflect the seriousness of the current situation in all aspects of our daily operation, we are eager to continue and even surpass our dedicated service à la Kempinski.”
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