Garuda Indonesia, the airline of Indonesia, has been named the newest member of the exclusive group of Five Star Airlines by Skytrax, the world’s leading airline and airport review specialists. The exclusive, top-tier five star rating is only awarded to airlines achieving the highest quality performance, and importantly, this focuses on the airline’s ability to deliver this on a consistent basis. Garuda Indonesia is only the seventh airline to earn this prestigious award, joining Asiana Airlines, Cathay Pacific, Hainan Airlines, All Nippon Airways, Qatar Airways, and Singapore Airlines.
“It is certainly an honour for all of us at Garuda Indonesia, and the achievement becomes even more meaningful as we are now reaching towards the completion of our “Quantum Leap” journey,” says president and CEO of Garuda Indonesia Emirsyah Satar. “For the past years, we have been striving persistently to provide a world-class travelling experience for our passengers and I believe that this accomplishment will serve as further inspiration for us to remain committed and improve even better. Furthermore, we take great pride in establishing our home country more firmly on the international stage by receiving this prestigious recognition.”
The rating is based on an all-round assessment of the product and service, on board and at the airport, according to Skytrax CEO Edward Plaisted. He says the new ranking is just recognition for the airline’s major turnaround over the past five years.
“We place a lot of importance on the fact that the majority of customers travel in economy and it is the quality and consistency of those standards that contribute greatly to Garuda securing five stars. This is recognition of the major turnaround in quality standards at Garuda Indonesia, reflecting the hard work by the airline in recent years, and we delighted to confirm that they are now meeting the five star airline.”
This Five Star Airline rating also takes account of planned airport and service changes in 2015, when Garuda will transfer to the new Terminal 3 at Soekarno-Hatta International Airport, its home base hub. This will provide a new home for Garuda Indonesia and SkyTeam member airlines, improving the travel experience through enhanced transfers and airport service, together with improved and expanded premium passenger facilities.
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