If you’re lucky enough to be travelling in Etihad Airways’s apartment-style suite The Residence, available on the airline’s A380 fleet, you’ll now enjoy the services of global concierge service provider Ten Group. In a new partnership with the airline, Ten Group will provide a specially-trained Etihad Lifestyle Concierge team, who will work closely with the airline’s London Savoy-trained Butlers, to offer everything from dining reservations, entertainment bookings, and access to special events, through to destination information and lifestyle services.

 “We have chosen to collaborate with a provider possessing the global reach and expertise which meet the demands and expectations of our most discerning guests,” says Etihad Airways’ CCO Peter Baumgartner. “With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before. Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests in The Residence with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”

The Residence by Etihad has captured the imagination of the air travel industry since it was unveiled in May 2014. Measuring 125 square feet in area, The Residence by Etihad features a private living room, separate en-suite shower room, bedroom with a double bed, and a dedicated Savoy Academy trained Butler to look after the needs of its discerning guests. The revolutionary cabin features a large 32-inch LCD monitor in the living room and a 24-inch version in the bedroom. Located on the forward upper deck of the A380, The Residence by Etihad is available for single or double occupancy.

Ten Group serves the needs of the affluent in 22 languages from its offices located in major commercial centres around the world, including: Melbourne, New York, San Francisco, Miami, Sao Paulo, Mumbai, Mexico City, Cape Town, London, Brussels, Tokyo, Hong Kong, Singapore, Shanghai, and Dubai. www.etihad.com