Brisbane Airport Trials Facial Recognition Technology for Check-In and Boarding

Brisbane Airport, in partnership with SITA and Air New Zealand, has launched Australian’s first trial of facial recognition technology.

The new technology is set to transform travellers’ airport experience with higher efficiency and more convenience. The new SITA Smart Path technology uses sophisticated biometrics that allows passengers to present their details at a self-service kiosk at check-in and to use an automated boarding gate to be verified using face recognition technology to access the aircraft.

Brisbane Airport is the first Australian airport to trial this secure walkthrough experience at check-in and the boarding gate using SITA’s biometric technology, which integrates with the airport’s existing common-use solutions. With SITA Smart Path, once travel documents are linked to the biometric at check-in, passengers can complete the boarding process without the need to present a boarding pass, a passport, or travel documents.

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Air New Zealand passengers are the first to trial Smart Path at Brisbane Airport, with plans to expand the service to more international airlines in the coming months.

“A key benefit of working with SITA is its technology integrates with our existing common-use infrastructure – check-in kiosks and boarding gates – and can be used by any airline that operates on a common-use kiosk,” says Roel Hellemons, general manager strategic planning and development, Brisbane Airport Corporation. “As we progress we hope to integrate with various government systems for immigration and border checks.”

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Smart Path can be extended throughout the airport to include any processes and checkpoints that require document checks. Over the coming months, Brisbane Airport and SITA will work together to use the technology in a variety of scenarios.

This facial recognition technology is unique in the market because it has been designed to meet the demands of the world’s airlines for a common-use, biometric, passenger self-service solution, allowing any airport and any airline using any common-use platform to use SITA Smart Path.

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