Air India, a member of Star Alliance, has moved all its operations from London Heathrow’s Terminal 4 to Terminal 2, home of the global airline alliance.

Compared to Terminal 4, the check-in layout and concept in Terminal 2 allows customers to take greater control of their journey. This has been made possible through a combination of increased automation and common check-in.

Travellers who have not checked in online can use any of 81 multi-airline check-in kiosks available throughout Terminal 2, which also print boarding passes and bag tags. Once checked-in, Air India passengers can drop off their bags at the shared counters in Zone D. Customers requiring additional support and assistance or travelling in First Class, Business Class, or holding Star Alliance Gold status will also find the respective counters in Zone D.

The airline’s premium customers can make use of any of the four lounges in Terminal 2 operated by fellow Star Alliance member airlines, including Air Canada, Lufthansa, Singapore Airlines, and United.

Air India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner, and has been serving London for nearly 70 years. The airline currently offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad, and three weekly flights to Newark (New York).

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