Air Astana Honoured With APEX Award

The Airline Passenger Experience Association (APEX) has honoured Air Astana with a five-star rating in the major airline category.

This is the ninth time that Air Astana has received an APEX award.

The APEX award was based on third-party passenger reviews undertaken in partnership with TripIt, the highest-rated travel app in the world. For the 2024 Award, passengers reviewed nearly one million flights on more than 600 airlines on a five-star scale covering five categories: seat comfort, in-flight service, food and beverages, entertainment system and Wi-Fi service.

“The APEX Award is a measure of the outstanding quality of Air Astana’s in-flight service, as well as a confirmation of continuous improvement of the customer experience,” says Yelena Obukhova, vice president of In-flight Service of Air Astana. “We are grateful to our colleagues for their professionalism and commitment to high service standards, as well as to our passengers for their positive feedback.”

“APEX didn’t just celebrate the relentless drive and dedication of the airline industry’s finest, we hailed the audacious visionaries who have unequivocally redefined the future of air travel and the passenger journey,” said Joe Leader, APEX/IFSA CEO at the awards ceremony. “These are not just airlines and leading suppliers, they are titans and trailblazers who, in the face of unprecedented challenges, have not just adapted but have revolutionised the way we soar the skies. They have channeled colossal investments into game-changing technologies and groundbreaking sustainable practices. Backed by the roaring applause of over a million passengers’ votes, we don’t just recognize these leaders of aviation. All of us at APEX and IFSA salute their indomitable spirit.”

The Airline Passenger Experience Association (APEX) has honoured Air Astana with a five-star rating in the major airline category.

Airline Passenger Experience Association (APEX) is a global non-profit and one of the world’s largest international airline associations, APEX accelerates our industry with the backing of nearly every major airline and valued supplier for the past 42 years.  In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX awards are independently certified by a professional external auditing company.

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The Art of Business Travel is Asia-Pacific's leading portal for corporate travel news and views. We cover everything from airline routes and airport developments, to new hotels, meeting venues, loyalty schemes, and entertaining.