Travellers can now instantly connect with 500 Marriott Hotels across the world before, during and after their stays using the new Mobile Request option on the Marriott Mobile app.

Specifically designed to enable guests to request services and amenities from their mobile devices, the new app feature is now available at 46 hotels, and will be rolled out across the Marriott Hotels brand’s entire portfolio later this summer.

Mobile Request will be available to the 50 million members of Marriott Rewards, the company’s loyalty program. Members who have upcoming reservations will be able to instantly communicate with their hotel in two ways.

The app’s “Anything Else?” feature offers guests the option to have real time two-way chats with their Marriott Hotel, allowing them to have their requests fulfilled and confirmed. There is also a drop-down menu listing the most requested services and amenities, such as extra towels and pillows.

“Some 75 percent of people travel with one or more mobile devices and the percentage is higher for younger travellers,” said Marriott Hotels’ vice president Matthew Carroll. “We know today’s travellers want a mobile experience built around their changing needs and desire to communicate on their terms. Mobile Request is the brand’s next evolution since our introduction of mobile check-in, check out and room ready alerts worldwide.”

In testing, Mobile Request proved beneficial for guests in transit who needs to request services and amenities before their hotel arrival, such as having a car service meet them at the airport. Guests onthe road can simply tap once on the Marriott Mobile app icon and be instantly connected to their hotel.

For guests who have already checked in and might be in a business meeting or in their guest room rushing to get ready for an appointment, Mobile Request gives them immediate access to hotel staff, rather than having to call or visit the front desk.

Of the more than 10,000 Mobile Requests made by guests during testing, 80 percent chose the “Anything Else?” two-way chat option.

With Mobile Request, Marriott Rewards members can order services and amenities directly from their mobile devices, beginning up to 72 hours before their stay.

Guests can download the free Marriott Mobile app from the Apple Store of Google Play. www.marriott.com