British Airways Revamps its First Lounge

British Airways has refurbished its First Class lounge in Terminal 5 at London Heathrow Airport, offering an even more comfortable and relaxing lounge experience for business travellers travelling from the British capital.

The airline’s First customers and gold tier Executive Club members can now relax in the lavishly refreshed space, which features contemporary, stylish furniture, plush new carpets, re-sanded, waxed and polished oak wooded floors, and more vital power outlets to charge phones, laptops and tablet computers.

“Our First customers and Gold Executive Club members are used to the very best service and surroundings, both in the air and on the ground,” says British Airways’ director of customer experience Troy Warfield. “The refurbishment of our First lounge at Terminal 5 will ensure they can continue to enjoy fine cuisine, outstanding wines and champagnes and relax in comfort before flying in style to destinations around the world.”

The First lounge also features ‘The Gold Bar’, which is covered in gold leaf and is lit by a Swarovski crystal chandelier. Customers can help themselves from the bar, which is stocked with fine wines, champagne and spirits. There is also a dedicated Champagne Bar, surrounded by banquette seating, decorated with a subtle Concorde motif, serving top champagnes, including Castelnau Vintage 2004, Taittinger Brut Rose NV and Taittinger Vintage 2006.

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A specially prepared hot and cold food selection is available for self-service in a dining area, with a wide selection of beverages available, and bespoke furniture to either dine alone at individual tables or in groups, if travelling with friends or family.

A Work and Entertainment Zone, which provides access to PCs and free high-speed wifi, is also available, while customers can pamper themselves before their flight with special treatments at the Elemis Spa.

Since Terminal 5 opened in 2008, British Airways’ premium customers have been able to relax, dine and refresh themselves throughout the airline’s extensive ‘galleries’ lounge complex, featuring six individual lounges for Club World and First customers, including the exclusive Concorde Room, and the recently refreshed First lounge.

British Airways has recently introduced its brand new First cabin on its new fleet of Boeing 787-9 Dreamliners. Last week the airline took delivery of its sixth 787-9, which went into service to Montreal. British Airways’ has welcomed 14 787 Boeing Dreamliners into its fleet so far, and has a further 28 on order for future delivery.

The new exclusive First cabin features just eight suites, painstakingly designed around the customer with extra storage space, more comfortable seating, adjustable mood lighting and a larger 23 inch in-flight entertainment screen.

British Airways’ route network currently serves more than 179 cities in 75 countries. It has been flying to Hong Kong for 80 years and currently operates 14 non-stop flights a week between Hong Kong and London. British Airways is the only carrier to operate an Airbus A380 non-stop service between Hong Kong and London. www.britishairways.com

 

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The Art of Business Travel is Asia-Pacific's leading portal for corporate travel news and views. We cover everything from airline routes and airport developments, to new hotels, meeting venues, loyalty schemes, and entertaining.