Airlines can offer vital first impressions. Nick Walton finds Jet Airways an elegant ambassador on a recent flight between Hong Kong and Delhi.
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Nick Walton encounters remarkable levels of customer service on the most unassuming of airlines.
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Nick Walton finds his scepticism misplaced on a recent business class flight with Air France to Paris.
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Innovation and high levels of service ensure a memorable trip
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SriLankan Airlines wows Nick Walton on a recent flight between Hong Kong and Bangkok.
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Kenya Airways prove they need a lot of inflight help to really compete
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We check out Swiss International between Zurich-Hong Kong
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Turkish Airlines become a key European player. By Nick Walton
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SAS Continue to Offer a Unique Product
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Airlines can win or lose passengers on short-haul flights. The key is consistency, discovers Nick Walton on a recent Garuda Indonesia flight.
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