As airlines emerge from the Covid pandemic downturn, Emirates has created new touchless self-check-in and bag drop kiosks for a seamless touch-free travel experience.
Emirates’ self-check-in and bag drop kiosks at Dubai International debuted in September and have now gone touchless, further enhancing the smart contactless journey for passengers travelling from Dubai.
The 32 self-service bag drop machines and 16 check-in kiosks can be controlled completely by personal mobile devices without touching the screens, providing a safe and convenient airport experience. The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags. New services have also been added to allow passengers to make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.
The self check-in kiosks, placed at the Economy check-in area in Terminal 3, complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the experience in Dubai. The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations. More kiosks are planned for the First and Business Class check-in area.
The touch-free kiosks are part of a wider effort by Emirates to create a smart contactless journey for its customers. Travellers can also choose to use its integrated biometric path to breeze through Dubai International. During this process, facial biometric technology aids passengers as they check-in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights.
The smart contactless experience continues onboard, with digital menus available on the Emirates app allowing customers to browse the menus on their personal devices both online and offline, without needing to purchase a Wi-Fi package.
The Emirates app can also be used to create a preferred playlist from over 4,500 channels on inflight entertainment (IFE) on ice and sync it to their personal screens on board. In the coming months, passengers will also be able to control their viewing experience on the IFE screens, with their personal devices.
Emirates has been using smart technology to ensure its customers travel safely and continues to invest in product and service to provide an unmatched travel experience on the ground and onboard.
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