Singapore Airlines has been awarded the Diamond rating – the highest level attainable – in the APEX Health Safety powered by SimpliFlying audit of global airlines.
The audit, which was jointly conducted by industry body Airline Passenger Experience Association (APEX) and aviation strategy firm SimpliFlying, involved a quantitative 58-point checklist covering 10 categories. These included testing, tracing, on-the-ground procedures, in-flight measures and partnerships to further enhance safety integrity.
The diamond rating is the highest achievable level for the audit, marking at least 200 points above the minimum gold standard determined by APEX and SimpliFlying for passenger safety and well-being. Standards are based on independently verified, validated, and certified airline passenger health safety measures.
“Early in the Covid-19 pandemic, we undertook a comprehensive review of our health and safety measures together with our partners and regulators, in consultation with medical experts, and by taking on board customer feedback,” says Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines. “Our teams deep-dived into many checkpoints along the end-to-end customer journey. We reinforced existing procedures where necessary, enhanced some of them, introduced new measures to supplement them, and used digital technologies to complement them and support a more seamless travel experience. Receiving the Diamond status in this audit is a recognition of this unwavering commitment to safeguarding the well-being of our customers and staff in all areas of our operations.”
SIA has introduced comprehensive health and safety measures to ensure the well-being of its customers and staff members. Pre-departure measures include basic passenger health assessments, as well as contactless services such as mobile check-in and digital in-flight menus.
SIA regularly applies anti-microbial coating on high-touch surfaces including areas in the lounges, as well as various sections of the aircraft cabin including the lavatories. On selected aircraft, electrostatic spraying machines containing a disinfecting agent are used to sanitise the cabin.
During the flight, SIA requires all customers and staff members to wear masks unless they are eating or drinking. Cabin crew are also required to wear goggles, as well as gloves when necessary while interacting with our customers. They are also required to be in protective gowns on flights from certain sectors.
In December, SIA also launched trials on a digital health verification process, the first in the world to be based on the International Air Transport Association’s Travel Pass framework. This allows customers to securely store and present information related to Covid-19 tests, as well as their vaccination status in the future. This helps to support the industry’s safe and calibrated recovery from the Covid-19 pandemic.
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