Singapore Airlines (SIA) and Scoot have been awarded the highest 5-Star health and safety rating in the Skytrax Covid-19 Airline Safety Audit.

This follows a comprehensive assessment of their health and safety measures for customers and staff across the entire travel journey. Scoot is also the first low-cost carrier in the world to get this 5-Star rating from Skytrax.

Skytrax evaluated over 190 safety and hygiene protocols at SIA and Scoot during the audit. This included cleanliness at the airport and onboard flights, social distancing measures, usage of face masks and sanitisers, and other hygiene improvement systems. These were then certified based on a professional and scientific investigation of the airlines’ standards.

The Skytrax 5-Star Covid-19 Safety Ratings are the latest recognition of the SIA Group’s industry-leading response to the Covid-19 pandemic. SIA and Scoot have implemented wide-ranging measures to enhance customer and staff health and safety, and ensure the highest level of care, across the end-to-end journey. They have also introduced innovative digital solutions to enhance the travel experience, mitigate risks of Covid-19 transmission, and reduce friction for customers.

“Since the onset of the pandemic, we have reviewed and reinforced health and safety measures in more than 100 touchpoints along the travel journey,” says Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore Airlines. “This will be an ongoing process, as our priority is to do everything possible to keep our customers and staff safe at all times. The 5-Star rating from Skytrax is a welcome recognition of our unwavering commitment to this goal. Today, world-class health and safety standards are also an integral part of our brand promise as we gradually rebuild our network and welcome customers back on board our flights.”

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