Two new digital initiatives being trialled by Scoot will offer business travellers a one-stop solution for Covid-19 pre-departure tests.

From this month, a complimentary online portal will allow Scoot passengers departing on flights from Singapore, Indonesia and Hong Kong SAR, China to book pre-departure tests (PDT) appointments with recognised and accredited partner clinics, make payment for the tests, and receive results in digital form within 36 hours.

The portal may be accessed via the Scoot website or mobile app during and after booking their flights, as well as via email reminders from Scoot, and is created and managed by Collinson, a global leader in the provision of traveller experiences, including medical assistance, to travellers. PDT results obtained through the portal bear QR codes that can be authenticated digitally, streamlining verification and strengthening the integrity of the process.

To this end, Scoot is trialling a digital verification solution from Affinidi, a Temasek-founded technology company, at check-in for selected flights from Singapore, Malaysia, and Indonesia. By scanning the QR code with a secure app, check-in agents are able to quickly and reliably determine the authenticity of digital or printed Covid-19 test results bearing a verifiable QR code, issued by selected clinics. This will in turn shorten the time required for customers to complete the check-in process, thereby improving their travel experience.

“Through both solutions, we hope our customers can be assured of a more convenient, efficient and reliable experience when they travel with us,” says Campbell Wilson, Scoot CEO. “These, among other initiatives by Scoot, not only support the gradual re-opening of borders with robust safeguards in place but also aim to meet customers’ expectations in a post-Covid world.”

Since the advent of the Covid-19 pandemic, Scoot has focused on safeguarding the health of crew and passengers, as well as mitigating the uncertainties faced by travellers. Such initiatives span from providing up to date Covid-19 travel information on the Scoot website and establishing a flexible travel waiver policy, to implementing stringent safety measures and introducing more low-touch, self-service solutions across the customer journey. Scoot also became the first low-cost carrier in the world to operate a flight with a full complement of vaccinated cabin crew and pilots in February 2021.

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