SATS, Asia’s leading provider of Gateway Services and Food Solutions, has launched Ready To Travel, a mobile travel concierge app, which will provide travellers with predictive advice for stress-free travel experiences.
With Ready To Travel, SATS can support travellers from pre-trip to on-trip, providing seamless digital connectivity with its existing physical ground handling touchpoints. Through this platform, SATS can connect its partners and own suite of services, such as lounges, to provide next-generation ground handling services to passengers of its airline customers.
Users of the app can receive notifications on the go. As users move in their journey timeline from pre-trip to near-trip to on-trip, they will be prompted with vital travel information, including travel check-in time, boarding gate time, passport renewal, and visa applications.
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Singaporeans can also eRegister with Ministry of Foreign Affairs (MFA) of Singapore using Ready To Travel. The app also pushes travel notices and advisories to Singaporean travellers that are specific to their countries of destination.
A unique feature of the app is the provision of real-time point-to-point directional information. Instead of a static map, users will be guided through the airport in real-time, and will be able to use this feature in four airports, including Singapore Changi Airport, Bangkok Suvarnabhumi Airport, Tokyo Narita Airport, and Hong Kong Chek Lap Kok Airport. SATS will add more airports in the coming months.
Catering to the need for millennial travellers to stay connected, Ready To Travel offers the added convenience of allowing users to purchase pocket wifi services with connectivity extending to 50 countries, and have it delivered to their homes before their trips.
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“We are proud to launch Ready To Travel, the latest in a series of innovative products and services from SATS that help our customers to become more competitive,” says Alex Hungate, SATS president and chief executive officer. “The millennial generation is now entering the peak of their careers and they are disrupting the travel industry and changing the way people travel. With Ready To Travel, SATS becomes the first ground handler to offer a seamless service that integrates the physical and digital aspects of the customer experience.”
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