Lufthansa Group Airlines are introducing a new AppleTag luggage service for their passengers, effective immediately.
Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings are integrating the Apple AirTag location feature into their baggage tracing. This will allow passengers to use the new function to privately and securely share the location of their AirTag or Find My network accessory via the familiar digital channels of the baggage tracing service.
The group’s airlines integrate this information into their systems accordingly and can, therefore, digitally support baggage tracking.
“Our digital products team, the ‘Digital Hangar’ with its approximately 1,000 experts, offers our customers new digital services, transparent information and support along the entire journey every month,” says Dieter Vranckx, member of the Executive Board and chief commercial officer of the Lufthansa Group. “The use of Apple AirTag data is one example of many ways in which we are continuously developing the customer journey of all our Group airlines due to innovative digital services.”
Thanks to the airline’s app and website, passengers can now find solutions quickly and easily, in the event of irregularities.
“We have been able to achieve significant improvements in the last few months in the area of baggage tracing,” says Oliver Schmitt, head of the Lufthansa Group Digital Hangar. “The integration of our customers’ AirTag data opens up additional possibilities for us to act even more efficiently and quickly.
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