Haikou Meilan International Airport has received its 5-Star Regional Airport Rating by Skytrax to become China’s first Skytrax 5-Star Regional Airport and the eighth airport in the world with the Skytrax 5-Star Airport Rating.
Skytrax is an international air transport rating organization dedicated to improving customer experience for airlines and airports across the world. Its prestigious 5-Star Regional Airport Rating was introduced in 2016 to enable proper recognition of airports that predominantly focus on regional route operations.
In 2011, Haikou Airport introduced its service concept “reaching higher with service excellence” focusing on the continual improvement of passenger services by introducing, monitoring, and refining standard operating procedures for all frontline service functions, in addition to several major construction projects. The introduction of new and better amenities has also contributed to a more relaxed and stress-free dwell time at Haikou Airport.
Haikou Airport is accessible by an efficient transport network and many modes of transport, including high-speed rail directly connecting the terminal with all major cities on Hainan Island.
“Mapping out the right path to better meet Haikou Airport’s capacity requirements and rising passengers’ expectations, we decided to carry out major expansion projects: a new international terminal, a new west wing terminal, and the building of Haikou Airport City,” says Wang Zhen, chairman of the board of Haikou Airport. “In addition to these new facilities, the old terminal building has been completely reconstructed and the airport access roads are expanded and improved. All these major projects combined with our well-trained and dedicated service staff have transformed the airport and uplifted the passenger experience.”
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