Fairmont Singapore and Swissôtel The Stamford have introduced contactless check-in and check-out to help business travellers to the Lion City avoid unnecessary interactions.
The easy, safe and touchless solution will offer guests the convenience, assurance and peace of mind to check-in and out of the hotel with minimal physical contact with staff and other guests.
With the new digital solution, guests are able to register and check-in prior to arrival, and check-out via the web or on their mobile devices through the use of a QR code and with easy to follow step-by-step instructions, without the hassle of having to download any applications. Guests can also customise their stay with different hotel offerings and make payment online while saving time and more importantly minimising face-to-face engagement to protect their own well-being.
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“Much as our industry has been dealt a huge blow with this pandemic, we know that people will return to travel post-COVID-19, because of an inherent love of adventure,” says Marcus Hanna, general manager of Fairmont Singapore and Swissôtel The Stamford. “We are confident in the long-term future of the hospitality industry, and are ready to welcome our guests back with solutions that address what matters most to them now – their safety and well-being, because safeguarding and taking care of our guests and colleagues is at the very heart of what we do and who we are.”
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In addition to the contactless check-in and check-out solution, Fairmont Singapore and Swissôtel The Stamford are also working on providing guests with a touchless and safe experience at each possible touchpoint in the guest journey. These include providing guests with all the information they need on their phones, including guest service information in-room; menus; payment at table; and concierge information.
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