Emirates will operate scheduled flight services from May 21 to nine destinations, after drastically reducing its network in the wake of travel bans resulting from the Covid-19 epidemic.
The airline will re-commence flights to London Heathrow, Frankfurt, Paris, Milan, Madrid, Chicago, Toronto, Sydney and Melbourne, subject to government approval. The airline will also offer connections in Dubai for customers travelling between the UK and Australia.
Travellers will only be accepted on these flights if they comply with the eligibility and entry criteria requirements of their destination countries. This includes approval from the Federal Authority for Identity and Citizenship (ICA) for UAE residents who wish to return to Dubai.
In preparation for the resumption of flight services, the airline has already enhanced various precautionary measures throughout the customer journey. At Dubai International Airport, customers and employees will have their temperatures checked via thermal scanners. Protective barriers have been installed at check-in counters to provide additional safety during interaction. Gloves and masks are mandatory for all customers and employees at the airport. In addition, Emirates’ cabin crew, boarding agents and ground staff who interact directly with travellers will don personal protective equipment (PPE) including a protective disposable gown and safety visor.
Social distancing protocols will also be implemented. At Dubai airport, this includes physical indicators being placed on the ground and at waiting areas in the airport to ensure travellers maintain a safe distance.
For health and safety reasons and to minimise interaction on-board, Emirates will offer a modified in-flight service that focuses on reducing contact and infection risk. Magazines and print reading material will not be available during this time. Cabin baggage will have to be checked-in, and customers can only bring essential items such as a laptop, handbag, briefcase or baby items on board.
Emirates has initiated a stringent safety programme to ensure aircraft cabins remain clean and sanitary. The airline’s modern aircraft cabins have been fitted with advanced HEPA air filters which remove 99.97% of viruses and eliminate dust, allergens and germs from cabin air for a healthier and safer on-board environment. After its journey and on landing in Dubai, each aircraft will go through enhanced cleaning and disinfection processes to ensure safety and proper sanitation.