Delta Updates its Mobile App

February 20, 2017

Technology 0

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Delta Air Lines has released the latest version of its Fly Delta app, allowing America-bound business travellers the chance to access to airport wayfinding maps, and to keep up with boarding pass and flight details, even when a reliable wifi connection is not available.

The wayfinding tool features interactive maps for 20 major airports, including ATL, BOS, JFK, and SFO, and guides customers with turn-by-turn walking directions to their next gate, a restaurant, or even baggage claim. Delta is the only airline to give customers the ability to access airport maps on iPhone, via their boarding pass by typing in the departure city code, arrival city code or gate numbers, and through the app’s My Trips, Flight Status, and More sections. The app will also include airport maps for AMS, CDG, GRU, MEX, and PVG this spring.

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Delta has worked with travel-focused tech start-up LocusLabs, to develop the wayfinding map functionality. Customers can search using generic terms like “coffee” or brand names like “Starbucks” and choose from a list of options to retrieve directions.

The latest app for iPhone also includes 3D Touch quick actions on the home screen app icon, allowing customers to tap the icon to reveal shortcuts to book a flight, check-in, or view flight status. Offline mode is another new feature of Fly Delta 4.2 for iPhone, which increases the reliability of the app by making customer travel itinerary information, including boarding passes, available even when their device is not connected to the internet.

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“We went beyond the industry standard to fully integrate maps into the boarding pass and other parts of our app experience,” says Rhonda Crawford, Delta’s vice president, global distribution, and digital strategy. “We are trying to anticipate when customers may want or need to use a map and provide an easy and intuitive way to do that – whether to find a Sky Club, a gate, or a cup of coffee.”

Fly Delta for Android will be released in spring 2017.