Air Canada has launched CleanCare+, a programme designed to provide customers with greater peace of mind during all stages of travel.
The new initiative is a comprehensive program for personal safety and enhanced aircraft grooming to provide customers greater peace of mind during all stages of travel. Following the global halt of air travel during the coronavirus epidemic, CleanCare+ is designed to reduce the risk of exposure to Covid-19 through such measures as mandatory pre-flight customer temperature checks, in addition to required health questionnaires, seat assignment policies to allow for more personal space in economy class on all flights until June 30, 2020, and by providing all customers with care kits for hand cleaning and hygiene.
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To supplement these individual measures, Air Canada CleanCare+ will also strengthen the airline’s cabin grooming standards with the introduction of electrostatic spraying of cabin interiors. Air Canada will additionally expand its existing aircraft grooming procedures, which already incorporate the use of hospital grade disinfectant and specialized techniques to maintain cabin cleanliness across its fleet.
“While we are eager to see the reopening of economies and the restart of commercial aviation, the safety of our customers and employees is Air Canada’s core value and we aim to establish the highest standards of hygiene, cleanliness, and attention to public health guidelines,” says Calin Rovinescu, president and chief executive officer of Air Canada. “We have been a leader in progressively introducing new measures in response to Covid-19, such as introducing Personal Protective Equipment for our employees and being the first North American carrier to require face coverings for customers. We are now the first airline in the Americas to administer pre-flight temperature checks system-wide.”
“With Air Canada CleanCare+, we are introducing a comprehensive new program to give each customer added assurance for their well-being throughout all stages of their journey – and we intend to continue enhancing Air Canada CleanCare+ where we can with best practices from around the world, including increased use of screening tools, such as blood oxygen level testing, as they become available.”
Air Canada CleanCare+ will not only provide protection at the personal level, by better monitoring the airline’s customers’ fitness to fly and providing for more personal space, but also sets new standards for cabin cleanliness, providing travellers with the confidence that they can book and fly safely with Air Canada as they consider their travel plans in the current environment.
With CleanCare+, customers travelling on Air Canada flights will be subject to an infra-red temperature check at all airports, complementing the existing government-mandated health questionnaire currently completed by all travellers to determine their fitness to fly. Customers who are deemed unfit to travel will be rebooked at no cost but be required to obtain medical clearance prior to travel.
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The program will also promote more personal space in economy class by automatically blocking the sale of adjacent seats and capping the total number of seats sold for each flight. As a result, no customer in economy class will be required to sit immediately adjacent to another, unless they are required to do so to assist another customer with whom they are travelling. This policy will remain in effect until at least June 30, 2020.
Like many other carriers, Air Canada will also begin distributing care kits containing hand sanitizers and other health items to all customers.
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