Check-in Has Never Been Easier

Hilton Worldwide is opening more doors for its guests through the scaled deployment of its mobile-enabled room key. Its HHonors members staying at U.S. properties of the Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, and Canopy by Hilton brands, can soon securely use their smartphones to access their rooms.

Hilton Worldwide’s digital check-in with room selection technology is now available at more than 3,700 hotels in the U.S., and will be worldwide by the end of this year.  This technology enables its members to check in via their HHonors profile on desktop, mobile or tablet and choose the exact location of their room. The mobile-enabled room key goes a step further in simplifying the guests’ journey, allowing travellers to check-in, choose their room, and access it upon arrival entirely via the HHonors app on their smartphone.

“Our mobile room key technology gives our guests greater choice and control over their entire experience,” says global head of digital at Hilton Worldwide Geraldine Calpin. “Never before has a hotel guest been able to check-in, select their room from a digital floor plan, request items to be ready upon arrival, and then access their room via their smartphone and find it exactly the way they requested it. We’re truly revolutionizing travel by making the stay experience more convenient.”

The technology extends beyond simply guest room access. First available on the Apple and Android versions of the Hilton HHonors mobile app, guests can use their smartphone to access other areas of each property that require a room key, such as the fitness centre, executive floors, elevators, and parking facilities. Looking ahead to 2016, Hilton plans to deploy the technology at scale across 11 brands globally. www.hiltonworldwide.com

 

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The Art of Business Travel is Asia-Pacific's leading portal for corporate travel news and views. We cover everything from airline routes and airport developments, to new hotels, meeting venues, loyalty schemes, and entertaining.