AA Launches Touchless Check-In

American Airlines has introduced a new touchless check-in experience for its customers, allowing them to check-in for flights without touching kiosk screens.

The new touchless experience is part of American Airlines’ commitment to combat COVID-19, employ technology to ease the customer experience, and focus on the well-being and safety of customers and team members.

Customers who would like to check baggage and are traveling domestically on a single itinerary can indicate how many bags they plan to check on the American Airlines app or website.

When the customer arrives at the check-in kiosk, they can scan the boarding pass on their personal mobile device or one they printed out at home. After the boarding pass is scanned, the kiosk automatically prints the bag tags, all without the customer having to touch the kiosk.

This new technology will be rolled out to more than 230 airports across the US.

American continues to build on its commitment to the safety and well-being of its customers, an effort that currently includes multiple layers of protection for customers that range from clean airports and airplanes to the requirement for customers to wear face coverings.

Every aircraft is disinfected, including hand-cleaning seat buckles, seats, tray tables, and other surfaces. American also applies an electrostatic spray inside the aircraft every seven days which kills 99.9999% of viruses and bacteria within 10 minutes.

American has also expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger service counters, baggage service offices, and team member rooms. Customers on many flights receive sanitizing wipes or gel, and American has limited food and beverage delivery to reduce interactions between flight attendants and customers.

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The Art of Business Travel is Asia-Pacific's leading portal for corporate travel news and views. We cover everything from airline routes and airport developments, to new hotels, meeting venues, loyalty schemes, and entertaining.