American Airline Launches Five Star Essentials Services

For business travellers looking for a simplified airport experience, American Airlines has launched its Five Star Essentials service.

Customers travelling in any cabin on an American flight can book the Five Star Essentials service for domestic departures and connections at Charlotte Douglas International Airport (CLT), Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA).

Customers purchasing Five Star Essentials will be greeted at Priority Check-in and provided with assistance in checking in for flights, selecting seats and checking baggage. They will then be accompanied through the Priority security lane and assisted to ensure luggage and personal belongings stay together and organized, and then escorted through the airport and to their gate.

Perfect for time-strapped business travellers, the Five Star Essentials starts at US$149 – including up to two adults and three children or pets – for travel beginning May 24 and can be booked now.

“Five Star Essentials is another way to help ease the journey for busy families or anyone who simply needs an extra set of hands to navigate through the airport,” says Clarissa Sebastian, Managing Director of Premium Customer Experience and Onboard Products. “We know the airport can sometimes be time-consuming or nerve-racking, especially if you haven’t travelled in a while or are travelling during the holiday.”

Reservations can be made 72 hours in advance of the flight, and AAdvantage members may also use miles to book.

Five Star Essentials is yet another way American is welcoming travellers back to the skies. The airline has reopened 27 Admiral Club lounges across 21 U.S. cities, including CLT, DFW and MIA. It has also expanded innovative touchless technology to give customers a safe, convenient and easy travel experience.

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Staff Writer

The Art of Business Travel is Asia-Pacific's leading portal for corporate travel news and views. We cover everything from airline routes and airport developments, to new hotels, meeting venues, loyalty schemes, and entertaining.