With American Airlines forced to slash its global network in the wake of the COVID-9 epidemic, the carrier has recognised the loyalty of AAdvantage members by offering additional flexibility within its loyalty program.
The airline will extend the status of its elite customers until January 31, 2022, while also reducing elite status qualification for 2020. Elite members will also enjoy up to US$400 special credit for future travel on American Airlines Vacations packages.
In addition, the carrier will extend Admirals Club memberships and One-Day Passes purchased from American for 6 months, while every dollar spent on an eligible AAdvantage co-branded credit card through the end of 2020 will count for one mile toward Million Miler status, and award reinstatement fees will be waived for travel through September 2020.
“We are grateful to our AAdvantage members and want to show them that loyalty is a two-way street,” says Bridget
Blaise-Shamai, vice president of Customer Loyalty & Insights and president of the AAdvantage program. “When
people are ready to fly again, we will be there to help them reconnect with loved ones, friends and colleagues.”
The airline has also lowered AAdvantage elite qualification requirements for all of 2020. AAdvantage members will
achieve status more easily during the current elite qualifying year through lower Elite Qualifying Dollar (EQD), Elite
Qualifying Mile (EQM) and Elite Qualifying Segment (EQS) requirements. To qualify, members must meet the required level of Elite Qualifying Dollars (EQDs), plus either the required level of Elite Qualifying Miles (EQMs) or Elite Qualifying Segments (EQSs). These qualifications apply to accrual in 2020 only.
Customers and AAdvantage members with questions about other actions regarding COVID-19 should visit www.aa.com/coronavirus