United Airlines has unveiled its new online portal, United Jetstream, in an effort to simplify the travel management process while giving customers a full suite of self-service tools, maximising corporate customers’ travel programmes.

United Jetstream was designed to put power in the hands of customers to solve service issues and access enhancements that previously required a call to sales support. Designed to give travel managers what they need most, United Jetstream’s easy-to-use interface and robust functionality mean customers now have a wealth of information and capabilities at their fingertips.

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United Jetstream provides greater visibility into travel activity and corporate spend with customisable, on-demand reports on historic, current, and future-predictive performance. The management of traveller services, including waivers, is made easy with self-service processing. It also gives customers one-click access to relevant information, such as weather waivers, product and service information, and policy updates.

“With the help of our customers and our employees, we are completely reimagining the corporate travel experience for our customers,” says Dave Hilfman, United’s senior vice president of Worldwide Sales. “We designed United Jetstream with the goal of saving our customers time by putting more and better information directly in their hands, and by making it more easily accessible and available, whenever and wherever they need it  – including on their mobile devices.”

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In addition to developing United Jetstream, the airline has invested in multiple enhancements to existing products for its corporate clients, including increased United’s Executive Accounts Desk support, offering more resources during periods of irregular operations; added new offerings to United’s exclusive Entertainment Desk, including travel coordination, meet and greet airport services, baggage rates and other unique entertainment needs; and expanded United Services Fund programme for select contracted corporate accounts with unprecedented levels of flexibility.

Following the launch of the first phase of the portal, future phases will be expected in the second quarter of 2017 and beyond. Phase two has been planned to include an expansion to the reports dashboard, the option for more amenity processing, customisable notifications, and corporate ancillary reports

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