Air New Zealand has added a new feature to its mobile app, allowing it to scan and save passport information and send a timely reminder for passport renewal, providing travellers with more efficient check-in experiences.
Air New Zealand customers can now use their smartphone camera to capture and save their passport details, speeding up their check-in experience, while also triggering expiry reminders, including providing handy click through links to renew New Zealand, Australian, British and American passports.
Every month around 550 customers turn up to the airport with an expired passport, while currently, around 10 percent of Air New Zealand customers type their passport details incorrectly as they check-in online. By saving the details to their Air New Zealand mobile app profile, customers will enjoy a faster check-in experience and rest easy in the knowledge that their travel document has been entered correctly.
“Customers consistently tell us time is the biggest stress factor when travelling, so prioritising features that offer genuine benefits and convenience on the go is key,” says Air New Zealand’s Chief Digital Officer Avi Golan. “Integrating smartphone camera technology to our app paves the way for adding secure credit card scanning to our booking system, as well as longer-term developments, such as selfie-boarding – using biometrics and facial recognition to verify customers at the gate.”
In the Headlines…
Japanese Restaurant HAKU Opens in Hong Kong
About the Author
