Aeroflot – Russian Airlines has been recognised as a 2018 Five Star Global Airline in APEX’s Official Airline Ratings.
The Official Airline Ratings are the industry’s first rating program based solely on verified passenger feedback. APEX (the Airline Passenger Experience Association) is a four-decade-old non-profit membership organisation comprised of the world’s leading airlines, industry suppliers, major media groups and related aviation industry leaders that is dedicated to elevating the passenger experience.
To compile the Official Airline Ratings, APEX sought an industry-neutral technology partner that would serve in collecting verified itineraries validated by geo-location and certified by external auditors. Leveraging the TripIt mobile app used by millions of air travellers worldwide, the Official Airline Ratings analysed passenger feedback on 470 airlines worldwide through 31 July 2017. Airline travellers were validated against confirmed itineraries and geo-location on mobile devices.
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Airlines were categorised as Global Airlines, Major Regional Airlines, Commuter Airlines and Low-Cost Carriers. Aeroflot was recognised in the Global Airlines category. Only 12% of airlines worldwide received 2018 Five Star status.
“We are proud that the Aeroflot passenger experience has been awarded Five Star status by a leading organisation in the United States, the world’s largest air travel market,” says Aeroflot CEO Vitaly Saveliev. “APEX’s rating is set to become a US seal of approval known worldwide. The rating is based on a global passenger satisfaction poll that surveyed millions of customers across every continent, leveraging the latest digital technology. This honour is welcome recognition of our efforts and accompanies a number of other awards that we have recently received recognising our leadership in the European market.”
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In 2016 Aeroflot was awarded 4-Star Airline status by British consultancy Skytrax, the world’s leading authority on airline quality. Earlier this year TripAdvisor travellers voted Aeroflot Best Major Airline in Europe and Best Business Class globally.
Aeroflot is Russia‘s flagship carrier and a member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,074 destinations in 177 countries worldwide. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries).
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