A New Compensation App for Air Passengers in India

Air passenger rights service provider refund.me has launched a dedicated India mobile phone app and online widget to help business travellers secure compensation for delayed, cancelled, and overbooked flights regulated by both India and European Union (EU) passenger rights legislation.

The refund.me India app is the first to be specifically developed for air passengers travelling to, from, and within India, helping enforce the consumer rights of the more than 83 million passengers who take to the skies every year on domestic and international flights operated by India-based airlines. Featuring proprietary Advanced Business Logic (ABL) technology, the online widget and app for iOS and Android enable passengers to quickly determine eligibility and automatically file a compensation claim for disrupted flights, without having to fill in extensive forms or interact directly with an airline.

“While passengers have rights to compensation under DGCA (Directorate General of Civil Aviation) legislation, consumers are under-served by the claims system,” says Eve Buechner, founder and CEO of refund.me. “As in other countries, the majority of Indian passengers are unaware of their rights or find the compensation claims process difficult. Our new app gives consumers the ability to hold airlines to account and exercise their legislated consumer rights to compensation with ease and efficiency.”

To use the refund.me web or mobile app, travellers only need to input their flight details and answer a few simple questions to be automatically notified whether a delayed, cancelled or overbooked flight is eligible for compensation under DGCA or EU 261/2004 regulations. If eligible, passengers can instantly submit their claim via the app, authorising refund.me to pursue compensation on their behalf through its worldwide network of consumer and aviation law experts. There is no risk to the passenger as refund.me charges a commission only when a claim is successfully concluded. www.refund.me

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